We aim to ensure customer satisfaction while maintaining fairness for farmers and suppliers.

Order Cancellation

• Orders can be cancelled before dispatch.
• Once shipped, cancellations may not be possible, especially for perishable items.

Refund Eligibility
Refunds may be issued if:

• You receive damaged or spoiled products
• Incorrect items are delivered
• Products are missing from the order

You must report the issue within 24 hours of delivery with clear photos and order details.

Non-Refundable Items

• Perishable items once accepted and used
• Products damaged due to improper storage after delivery

Refund Process

• Approved refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method.